If what you need to know isn’t listed just reach out and we’ll do our best to answer your question.Speak to an expert
Minor changes to websites generally don't cause many issues. However, we constantly monitor all our available suppliers. So, if changes are made to a website that affects our ability to interact with it, we're alerted and initiate a fix. We'll also be in close communication with you to update on progress.
More often than not there just isn't an API for everything you'd like to transact with or gather data from. Web automation is often the only way. And if there are APIs as well, we can integrate those for you too.
The Automation Cloud also offers rapid onboarding and consistency of integration vs. tasking your dev team to make direct integrations with APIs. We give you a single API for all your Suppliers. You will be able to add new suppliers without needing to complete new and sometimes difficult additional API integrations.
It's generally much faster too. Once you have integrated our API you can normally have new suppliers available for use within 5 days.
We're relatively peerless in the Web Automation platform, but we don't rest on our laurels. We're consistently looking for ways to improve our services. We work with our partners and we're constantly looking for ways to provide the most valuable service.
Pretty much anything that you can access on a website or from an existing API. This might be pricing data from multiple sources, other counts or long-form text from your target websites. We can operate on the open web, or with credentials you supply for intranets or internal systems. If there's data available on a website we can generally get it for you, at volume and scale.
That depends what we're doing for you. A Smart Actions transaction might last anything from a minute to ten minutes, depending on how long your user is completing their journey in your app.
If you're retrieving data from Smart Feed then each crawl we do will take a few seconds, though it'll be milliseconds to request data from our cache when your app needs it.
For Smart Actions we charge a monthly fee and also take a small percentage of each successful booking we process. For Smart Feed we charge per data point delivered. We also have pricing tiers for Automation Cloud Platform, our self-serve SaaS platform. The aim of our pricing is to align with your business model. Speak to us about how this will work for you in practice.
Generally it takes around 5 days to add a new Supplier. Our team balances requests across all our clients needs, so it may take a few days to arrange work on your request. Our Customer Success team will be able to give you more definite timeline for new Suppliers when you come on board with us.
It generally takes a small development team a short time to integrate against our API or using our libraries. We have known teams to take only two weeks. Our services are straightforward and we'll fully support you with your integration.
We can onboard suppliers normally within 5 days of making the request. The earlier we know about your supplier requests the sooner we can make them available for you. You'll work closely with our Customer Success team which means generally you'll experience no lag time with seamless planning.
If you're adding a full checkout for integration with our Smart Action product you can build the UI in the way make the mose sense and provides the best UX for your customers. We'll help you provide the right data to us within that flow so we can successfully interact with the Supplier in the Automation Cloud.
We are Level 1 PCI Compliant, meaning we adhere to the strictest practices for cardholder data security and are externally assessed.
We store cardholder data in a secure vault and then tokenise data used for each transaction. This ensures that no one is able to view card data on the platform. We've put significant effort into ensuring that we deliver the best in class security around card data and would be happy to discuss this with you in more detail.
Our systems have been carefully designed to remain undetected as a robot. In most of our automations the underlying servers see us as a human actor. In the few instances where we do appear as a machine we have various techniques, including intelligent data routing, to remain able to interact with a Service. We may also speak to you about whitelisting our service for Suppliers you maintain a relationship with.
In general, with Smart Actions, we can supply anything in the transactional journey that you need to give to your users. So, if you need a policy wording PDF, or a particular snippet of legal text that's presented in the flow, we can supply this so you remain compliant.